Enhancement Experience (Care Coordination/MA/Research)

Arnold, MD +1

Why this is a great opportunity for pre-health grads:

  • The physician owner volunteers as a physician preceptor for medical students from University of MD school of medicine.
  • Great mentoring opportunity for those interested in the healthcare health professions (pre-med, post-bacc, pre-nursing, pre-PA, pre-therapist/psychology/social work, studying for MCATs or USMLEs, etc.)
  • Excellent resume builder for medical school/graduate school.
  • Get the chance to see the doctor-patient relationship up-close.
  • Has worked with pre-health graduates before

Job Description: Care Coordination/MA/research opportunity

Enhancement Experience for Family Medicine Practice (taking care of patients: birth to geriatrics, all genders) in/around Annapolis, MD.

THE JOB includes:

  • 40-60% care coordination AKA clinical informatics specialist (CIS)
  • 20-40% work duties as a medical assistant (MA)
  • 20% physician - directed work, which may include quality improvement research.

The Care Coordinator (CIS) role includes:

  • Communicate between staff, patients, and family.
  • Handle patient case management and education.
  • Develop patient goals and monitor progress.
  • Maintain patient confidentiality and quality care.
  • Help patients with navigation of the healthcare bureaucracy.
  • Communicate with patients, pharmacies, laboratories, and other offices.
  • Use population health data to succeed in this role.

The Medical Assistant (MA) role may include:

  • Escorting patients to exam rooms, taking vital signs, taking brief histories.
  • Performing CLIA waived lab tests on site.
  • Re-stocking supplies.
  • Answering phone calls, emails, questions, etc.
  • Managing patient scheduling, registering new patients.
  • Handling payments.
  • Entering patient information and scan, update, and file medical records.

Physician – directed work may include:

  • Assist with website content.
  • Small research/writing projects.
  • Training new enhancement experience employees.

General/Essential Functions/Responsibilities:

  • Provide incredible customer service to every patient
  • Maintain absolute patient confidentiality and discretion in accordance with professional expectations as well as HIPAA policy
  • Attend to patients in a prompt and polite manner
  • Help maintain a clean, courteous, and professional working environment.
  • Maintain a welcoming presence to patients.
  • Manage extremely detailed and confidential administrative tasks
  • Assist the doctor with the multifaceted challenges of the healthcare industry.

We are a small independent practice affiliated with PRIVIA medical group. Bay Crossing Family Medicine strives to provide comprehensive primary care to people of all ages and sizes using a personalized approach. We value communication, compassion, and the spirit of hope. A core value of our practice is the primacy of the doctor-patient relationship.

You will work closely with the team at this small, friendly, person-centered medical practice. We specialize in seeing patients of all ages for primary care services; as their health care home and “usual source of care”.

Our previous pre medical employees have commented:

“I would recommend this experience to others interested in the medical field; I felt that I was able to make a positive contribution to patient care; I felt that I was able to integrate into the patient care team at my site; I was able to acquire new skills; The staff is the best and is such a great experience for any pre-medical student.”

We are interested in hiring a graduating senior or recent college graduate who will be taking a gap year prior to attending/applying to medical school or other healthcare/mental health graduate school programs.

Qualifications of successful candidates:

  • Interest in/GOAL of entering the healthcare/mental health professions (e.g., pre-med, post-bacc, pre-nursing, pre-PA)
  • Recent undergraduate degree in any field
  • Proven academic aptitude/excellent educational merit
  • Friendly and can-do attitude with patients and coworkers, and a great sense of humor
  • A caring and compassionate personality
  • Excellent verbal, written, and interpersonal communication skills
  • Detail-oriented, a flexible and adaptable team player, and the ability to work in a continuously evolving environment (ability to work under pressure)
  • Computer/IT proficiency
  • Follow infection control protocols.
  • Will be immunized against standard communicable diseases (including but not limited to COVID-19 and Influenza) before starting the job


  • Acquire new skills and contribute to the health care team and to the patients’ health goals
  • Resume-building opportunity to gain exposure to the healthcare profession
  • Opportunity for pre-health mentoring; connection with others with similar career aspirations
  • Friendly and kind office environment
  • Pay rate of $18 per hour or more, depending on candidate experience and qualifications
  • Paid time off
  • Beautiful and historic Annapolis, MD regional location
  • Flexibility with timeline for exams and graduate school applications.

Schedule: Full-time hours Monday through Friday. This is not a part-time or remote position.

Will fill 2 days a week in the Arnold, MD location, with the rest of the days being flexible between both locations (Arnold and Annapolis, MD)

Target start date: June 1, 2024. The applicant must commit for approximately one-two years.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and do not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Full Time (M-F)
English / Spanish
No Weekend Hours
Yes - need ability to work in multiple locations

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